The airport has a stated commitment, and strategic focus, to enhance the customer journey for passengers at the airport. UFL was selected through an Expression of Interest process, as the furniture supplier for the new gate lounges called Gate 15 and 16. With an array of seating spaces for at least 150 people, specific areas were designed to meet a combination of practicality, function and comfort for gate, walkway and lounge areas, with nearly 80% of the lounge space having power access points. UFL product selected for this space was based on versatility and application to each of the seating areas and a nice mixture of warmth and colour that complemented the 35m streetscape wall art. Furniture was selected across a range of UFL pieces, as well as custom made furniture designed by UFL Design Lab, manufactured and upholstered in New Zealand.

Within Gate 16, a new airside regional gate, UFL fully customised a modular seating sofa unit to achieve a comfortable yet functional sense of place at the airport.